Returns & refunds
How to return an item, report a damaged parcel or raise a fault.
Editable placeholder. The return window, who pays return postage and the refund method are set by the business and must be entered on this page before the store goes live. UK consumers also have statutory rights for online purchases, which these terms do not affect.
Requesting a return
- Email info@DMALLMOBILEACCESSORIES.com with your order reference, the item and the reason for the return.
- We reply with return instructions and the return address.
- Repack the item securely, including any accessories and packaging supplied with it.
- Send it back using a trackable service and keep your proof of postage.
- We confirm receipt and process the outcome.
Damaged in transit
If a parcel arrives damaged, contact us within a reasonable period of delivery with your order reference and photographs of the packaging and the item. Please keep the packaging until the claim is resolved, as carriers often ask to see it.
Faulty products
If a product develops a fault, contact us with your order reference, a description of the fault and photographs or a short video if that helps show the problem. We will explain the next step, which may be a replacement, a repair or a refund.
Wrong item or wrong model
Accessories are often model-specific. If you have received the wrong item, contact us and we will put it right. If you ordered the wrong model for your phone, tell us your exact handset and we will advise on exchanging it.
Refunds
Approved refunds are issued to the original payment method. The time it takes to appear depends on your bank or payment provider. Where a return is agreed as an exchange instead, the replacement is dispatched once the original item has been received or the fault confirmed.
Exclusions
Some items cannot be returned once opened for reasons of hygiene or safety, and items damaged by misuse, accidental damage or unauthorised repair are not covered. Screen protectors that have been applied, and earphones where the sealed hygiene packaging has been opened, are common examples. Specific exclusions must be confirmed by the business on this page.
Support
Email info@DMALLMOBILEACCESSORIES.com or call +44 7475 334447. Please have your order reference to hand.